FAQ

  • WHAT'S YOUR SHIPPING POLICY?

    All domestics shipments in Germany are free. We charge 10 EUR for EU wide shipping. Further information.

  • WHAT IS THE STATUS OF MY ORDER?

    Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at support@equatorial.shop.

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept PayPal, Visa, MasterCard, and American Express.

  • WHAT IF I NEED TO CHANGE MY ORDER?

    We are happy to help. Please email support@equatorial.shop as soon as possible.

  • WHAT SIZE AM I?

    Our bracelets are available in two sizes. If you need additional information please visit our size guide.

  • ARE THERE ANY STORES THAT CARRY YOUR PRODUCT SO THAT I CAN TRY THEM ON?

    Soon you will find us in a select number of premium retailers.

ADDITIONAL QUESTIONS?

Just email us and we’ll get back to you. support@equatorial.shop